| |
Services
HOST Service plans are offered per socket and are
provided for the duration irrespective of type of CPU
and up gradation.
Service
Plan Future |
Platinum
Service Plan
|
Gold
Service Plan
|
Silver
Service Plan |
| Voice Support (One Month) |
24/7
Live Call
Transfer/chat
|
8:00AM-8:00PM
Live Call
Transfer/chat
|
Not Included |
Web Support Email (One Year)
|
|
|
|
User's Forum
|
|
|
|
Updates
|
|
|
|
Discounts on Future Releases
|
|
|
|
| Support Bulletins |
|
|
|
- Available
- Non available
HOST offers three flexible plans to accommodate the
various segments of Enterprise clients. Features provided
with the plans are:
Feature
|
Description
|
What You
Get |
Voice Support
|
With Platinum or Gold Service plan, you have unlimited
access to HOST Telephone and online technical support
during the stated coverage hours. You also avail
immediate live call Transfer/Chat with Platinum
plan. |
Our trained Engineers are only a phone call or
few clicks away, to provide you with the help you
need, resolve issues, answer questions and keep
your systems up and running. |
Web Support
(E-mail)
|
With all Service Plans unlimited access to Engineers,
who are part of development team to address all
the issues, be it installation or deployment for
a period of one year. |
Share the expertise of the product development
team to resolve issues related to deployment, configuration
or installation. |
Web Support (Forums)
|
Users Forum where you can exchange information
related to HOST for unlimited period. Learn or know
from other's experiences. This Forum is moderated
by an experienced Software Engineer. |
Key to wealth of knowledge base, tips and optimization
resources. |
Updates
|
Platinum or Gold Service Plan users will receive
notification of updates, patches or info about updates
of third party Open Source Applications bundled
with HOST products. |
Be aware of new updates and keep abreast with
the industry. |
Discounts
|
Discounts on upgrades by the user to new releases. |
Access to latest technologies and optimum utilization
of hardware resources. |
Migration to Linux
With the limitations of the current dominant commercial
desktop OS, there is an apparent need, globally for
an alternative desktop operating system. Linux based
distributions are being accepted as a result of the
inclusive and open-ended dynamics. At an application
level, the most common and important migration challenges
will likely be the feasibility of migrating users from
the Microsoft Office productivity suite to a Linux-based
equivalent.
Why Linux
Linux has evolved into a powerful desktop operating
system that can run on already existing hardware. It
requires less memory and processing power to provide
similar performance on the client. Linux supports the
Portable Operating System Interface (POSIX) standard
that defines how a Linux UNIX-like system operates.
Linux provides a complete implementation of the TCP/IP
networking stack, so that programs that use TCP/IP can
be easily ported to Linux. Linux supports the standard
ISO-9660 file system for CD-ROMs, printing software,
multi-media devices, and modems.
Why Migration
Migration is an alternative, having properties that
compare favorably to the present situation. The properties
that are considered to take decisions are:
» |
Desktop Security |
» |
Total cost directly linked to the desktop client |
» |
Manageability of the Linux client solution |
» |
Client Customization |
» |
Open Source Software Philosophy |
» |
Ease of use of the client |
Installation & Configuration
The basic installation support for HOST distribution
is included with each pack. The validity of this support
is for 30 days after registration. This topics covered
under this basic support are:
» |
Installation on a Standalone PC/laptop |
» |
Minimal Hardware Requirements |
» |
Partitioning Support |
» |
Configuring Boot Loader |
» |
Package Management |
» |
Configuring Screen Resolution |
» |
Configuring Network for Internet |
» |
System Administration |
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